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Shipping Policy

Swinging Hippo‘s Shipping Policy

 

Orders are shipped Monday-Friday.  We will do everything in our power to ship orders submitted by 1pm EST the same day (M-F).  You will receive an email confirmation within 1 business day when your order is shipped with your USPS tracking number.  Tracking numbers are provided for all shipments which can be tracked from our facility to the package destination.

ALTHOUGH YOU WILL RECEIVE A TRACKING NUMBER VIA EMAIL, IT MAY NOT BE ACTIVE FOR ANY UPDATES UNTIL THE NEXT BUSINESS DAY ONCE USPS SCANS THE PACKAGE INTO THEIR SYSTEM.  PLEASE ALLOW 24 HOURS FROM RECEIPT OF TRACKING EMAIL TO SEE ANY UPDATES.  

 

Melted Gummies Disclosure

WE DO EVERYTHING IN OUR POWER TO PREVENT MELTED GUMMIES.  HOWEVER, WHEN EXPOSED TO PROLONGED HEAT, GUMMIES WILL MELT.  IF YOUR ORDER CONTAINS GUMMIES, DO NOT LEAVE THEM IN A HOT MAILBOX.  IT IS YOUR RESPONSIBILITY TO UTILIZE TRACKING INFORMATION AND ORDER UPDATES TO DETERMINE WHEN YOUR ORDER WILL ARRIVE AND BE THERE TO AVOID PROLONGED EXPOSURE TO HEAT.  RETURNS AND REPLACEMENTS FOR MELTED GUMMIES WILL BE HANDLED ON A CASE-BY-CASE BASIS.  IN MOST CASES, AND AT OUR SOLE DISCRETION, WE WILL REPLACE THE ORDER ONE TIME AND MUST BE SENT TO A DIFFERENT ADDRESS OR USING A CARRIER THAT SHIPS DIRECTLY TO YOUR DOORSTEP INSTEAD OF THE MAILBOX.

 

Shipping Questions

For any questions regarding shipping please Open a Support Ticket, Message Us on our Chat Support Feature, or Call us at (951)-666-1500.